DEVICE CONDITION
All devices sold are used and refurbished products, and may therefore show signs of use, such as cosmetic marks that vary depending on the selected purchase grade.
QUALITY GRADES
GRADE A
Screen, keyboard, and trackpad in “like new” condition, with no scratches. Chassis also in perfect condition, without marks.
GRADE B
Screen may have minor scratches and barely noticeable dead pixels. The chassis may show light scratches. Keyboard and trackpad may have superficial scratches.
GRADE C
Screen, keyboard, and trackpad may have visible scratches and noticeable dead pixels. The chassis may show scratches and slight dents that do not affect functionality.
DEVICE VERIFICATION
All devices have been inspected, wiped, tested, and verified to ensure full functionality, regardless of the assigned quality grade.
OPERATING SYSTEM
Devices may or may not include an operating system license. This information will be detailed in the order specifications. Any provided operating systems will be original Microsoft licenses.
DEVICE APPEARANCE
Devices may feature modifications to their original color or finish, as some units are repainted to improve appearance.
WARRANTY
REFURBISHED DEVICES
24 months from the date of sale to the end user.
CONSUMABLE ACCESSORIES
(Batteries, fuses, chargers, etc.): 2 months from the date of sale to the end user.
BATTERIES
Guaranteed to have at least 68% of their original capacity at the time of sale.
WARRANTY PROCESS
In the event of a fault covered by warranty, repair, replacement, or refund will be carried out at no cost, in accordance with legal terms.
If the defect results from misuse, negligence, impact, moisture, or unauthorized tampering, the repair will be chargeable. A quotation will be provided for approval and payment before proceeding.
SHIPPING OUTSIDE WARRANTY
If the product is out of warranty or the quotation is not approved, shipping costs (€15) will be borne by the customer.
If the warranty is applicable, shipping will be free within the national territory, excluding the Canary Islands, Ceuta, and Melilla.
PROOF OF PURCHASE
To make a warranty claim, proof of purchase (receipt, ticket, or invoice) is required.
WARRANTY CONTACT
If a fault is detected, customers can contact customer support via email at info@khairo.es.
A case number will be assigned upon opening the claim, along with instructions to follow for the warranty process.
PRODUCT SECURITY
All devices include strategically placed security seals (Void). If these seals are damaged, tampered with, or missing, the warranty will be voided.
PACKAGING
Unless otherwise specified, devices will be delivered in generic boxes, properly protected and accompanied by the corresponding accessories.